How to Keep Clients Happy in Your Virtual Assistant Business

Are you a new or struggling Virtual Assistant wanting to make your business stronger?

Want to speed up your learning curve?

Want to make sure you’re on the right track?

Need help from someone who has “been there, done that?"

I can help you!

I've helped countless new and stuggling VAs improve on how they market and brand themselves, find clients, run a successful consultation with potential clients, get started working with new clients, and--given that it costs five times more to find new clients than to retain existing ones--KEEP those clients!

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• “I’m tired of spending nights/weekends reading and responding to client email, working on their projects AND trying to find new business.”
  
• “I have ideas for growing my VA business but no time to pursue them.”
  
• “The joy of owning a VA business has become overshadowed by the stress of running it.”
  
• “I have several clients but have a hard time ‘juggling’ them, and too many projects have me feeling overwhelmed.”
  
• “I’m passionate about my VA business, but in order to help more clients I need some systems and structures to support growth within my own business.”
  
• “I’m not able to maintain my pipeline of potential clients, and my customer service is falling through the cracks.”
  
• “I know I’m ignoring technology that could streamline my business.”
  
• “I don’t where and how to network.”
  
• “I need social media marketing that brings in my target audience and has them want to hire me.”
  
• “I wish I could know exactly which marketing methods I should use to get my ideal client chasing ME.”
  
• “I can’t seem to ever find the time to learn and implement effective social media marketing strategies.”
  
• “I feel like social media is an overwhelming maze and I’m not sure how to effectively use it to market my services.”
  
• “My consultation processes (including pre- and post-) are not effective or are non-existent.”
  
• “I’m losing the potential of new business because I don’t have an efficient follow-up system in place.”
  
• “I feel disheartened when a prospect decides not to work with me.”
  
• “My ‘start-up process’ when I begin working with new clients is chaotic.”
  
• “I have lost clients because I have failed to meet requirements (missed deadlines, lack of or poor communication, etc.)”
  
• “I have clients but have trouble keeping them long-term.”
  
• “I would love to feel more productive, organized, and on top of my game – at every level.”
  
• “I could really benefit from having some new ideas, fresh advice, and ‘vetted’ resources to revitalize my focus and move me ‘beyond’ with greater clarity.”

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I will share ALL my No-Stress Success Strategies and Secrets to help you Upscale Your Virtual Assistant Business and save you countless hours trying every marketing flavor-of-the-month.

I receive many requests from Virtual Assistants who are looking for guidance and advice to help them get started or to maintain their path to a joyful workday and great prosperity (on every level). I have invested major time, money, and effort creating and optimizing my website and my business, and I am now able to offer that guidance and assistance to you.

No matter where you are in building your business, having a knowledgeable, experienced member of your industry advise on your next steps is invaluable.

Perhaps you have questions about finding, connecting with, and managing your clients.

Or you may need help developing your business brand, marketing materials, or positioning yourself to be attractive to your ideal client.

Whatever the focus, I will help you gain further clarity about your next steps and I will steer you around the ‘potholes’ that are inevitably looming in front of you.

With experience in every aspect of developing, running, and growing Virtual Assistant businesses, I am delighted to serve as a mentor to other VA’s who want to grow and establish stronger companies.

Whether you are just getting started and need business building guidance, or whether you have been in business a while but need to step up a gear, I offer a wealth of experience.

Fast track your way to a successful Virtual Assistant business, establish your credibility, expertise, and personal brand. Have joyful workdays--when you WANT to work--and make more money than you ever thought possible!

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1. Resources Rolodex: Over the years I have tried and tested many, many tools and services to help me maximize productivity and grow my business (and my clients' businesses). I share ONLY those pre-vetted resources that I personally have reviewed and/or used which have not only made the cut, but I find to be the best, based on both what they offer and their value. I share these shortcuts to success only with my private clients because by sharing these I will be saving you many, many hours of research and testing out the hard way.
2. Upscale Your VA Business Book: My book will be provided as a PDF document which you can download and save on your computer.
3. 99 Ways to Outsource Your Way to Success: Learn how to educate your potential clients on some specific ways you can assist them in their business. Showing them what you are capable of, they are more likely to take action to work with you. I’ve developed this comprehensive list of 99 projects that a Virtual Support Professional could take off their plate. You can simply customize it with your branding and offer it as a giveaway item on your website. This will definitely help build your mailing list too.
4. Potential Client Needs Assessment Form: A 'must have' to pre-qualify prospects. I recommend embedding on your website as a requirement to fill out that then redirects to your scheduling link.
5. Agreement For Services (Sample): Through trial and error I've 'dialed in' the terms favored by clients and which (in my opinion) covers all the bases. Customize as desired and start to work with your new clients without 'scrambling' for ideas of what to include in your contract.
6. Payment Authorization Form: Send this document to your clients along with your “Agreement for Services" and you will be able to easily process your client payments without having to chase after them every month.
7. Business Operations Manual: Hands down, this item is the core of my business and it’s a must for yours too. When my clients understand how valuable it is to have their templates, systems, and procedures documented for their business, they are immediately impressed and ready to work with me. You will receive complete guidance and instructions on how to set up and correctly use a manual for the running of both your business and your clients’ businesses.
8. Email Scripts & Templates: THE #1 MOST VALUABLE RESOURCE!! Why 'reinvent the 'wheel' each time a prospect or client reaches out to you? I'm sharing many of the email scripts and templates that I use in my business to communicate with clients and potential clients.
9. New Client Procedures Checklist: A checklist you can customize to 'ramp up' working with new clients. By documenting every step just once, it's a breeze to implement time and time again.
   
10. New Client Welcome Guide (Business Policies and Procedures): Simply customize with your branding and your policies. Through trial and error I've detailed guidelines for my clients so they understand my policies and procedures and yes, even boundaries. I include this document in my new client welcome kit. In my opinion this document covers all the bases. Customize as desired without 'scrambling' for what to include in your client guide.
11. New Client Getting Started Form: A form to give your new client so they can provide everything you will need to get started working together. Detailed instructions provided.
12. Client Feedback Request Form: I include this document in my new client welcome kit. If your client doesn't take action on their own to provide feedback, within 3-6 months, I recommend sending this form to them via email or connecting with them on LinkedIn to request their recommendation there. Be sure to request their permission to add as a Testimonial for your website.

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1. About You
2. Current Business Review
3. About Your Business: Designed so you will be able to assess how effectively you are currently running as a business so that you can start to grow it into the business you always wanted it to be.
4. About Your Coaching: Here's where you'll take a look at your expectations of this program, what you want to achieve, and how you'll reward yourself when you do take the actions you plan to.
5. Vision and Brand: This is vital to determine how you will want to move forward in your business and the way in which your brand is represented.
6. Marketing: This workbook will help you think about your current marketing methods, evaluate their effectiveness, and encourage you to try new approaches to marketing.
7. Sales: We examine what stops you getting the client to sign on the dotted line and what you can do to improve your sales conversion rates.
8. Time Management: Tackling those feelings of being overwhelmed and getting it all done.
9. Keep Your Clients: Given that it costs five times more to find new clients than to retain existing ones, we examine what you are doing and could be doing to keep your current clients happy.